Shipping Policy

Duties, Taxes, Customs & Other Fees

Taxes and duties may apply to international orders. It is your responsibility to check the duties and taxes regulations of the shipping destination country. If there are any import duties, taxes or other fees that have to be paid, they are also your responsibility.

Any customs-related fees that you may incur are not the responsibility of Stative, nor can we provide any specific advice about them. The import office at your local government can provide specific information.

How will I know when my order ships?

Tracking information will be sent via e-mail upon the order's shipment. 

No Delivery?

You must file a claim with the postal service if your package was marked as delivered but you did not receive it. As a result of high shipment volumes, the delivery may have been pushed to the next business day. Stative is not responsible for packages that are lost or stolen once they have been shipped out.

I Put the Wrong Address

If you do happen to put the wrong address and you haven't received a shipping confirmation, please contact us as soon as possible by sending an email to info@stative.co, a dm on our instagram @stative.co or using our contact system on the site. For any concerns you may have regarding the shipment of your order, please contact the postal service or your international post. Before confirming your order, please double check your address. You will be notified that the package will be returned to Stative if the address on the package is inaccurate in which you will have to repay for shipping with the correct address.

I ordered the wrong products

In the event that you place an order for the wrong products (before you receive your shipping confirmation email with tracking number), you should notify us as soon as possible by sending an email to info@stative.co, a dm to our instagram @stative.co or using our contact system on the site.