FAQs
Why Stative? What's the meaning? Pronunciation?
PronouncedSTAY-DIVorSTAY-TIVE. Honestly, I chose it because I didn’t want a name that would limit my business to just lashes—leaving room to branch out and explore other opportunities in the future. I also wanted something unique that stands out. When you hear "Stative," you immediately know the brand, making it memorable and distinctive. It’s all about being one of a kind!
Why are your supplies more affordable compared to others?
At Stative, we recognize that supplies can be a big expense. Our mission is to help lash technicians reduce costs on essential supplies, enabling them to maximize profits and focus on the success of their business.
Do you offer international shipping?
Yes, we do offer international shipping! We’re happy to serve customers worldwide and ensure that our high-quality lash extension supplies are accessible no matter where you are. Shipping rates and delivery times may vary depending on your location.
I FORGOT TO APPLY A DISCOUNT CODE, CAN I STILL APPLY IT AFTER PURCHASE?
Discount codes must be applied at the time of purchase. Once an order is placed, we are unable to apply any discount codes afterward.
Are your products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and vegan!
Do you offer REFUNDS & EXCHANGES?
All sales are final; however, if an order is canceled before shipment, we are happy to offer store credit in place of a refund. Unfortunately, we do not provide monetary refunds.
We’re happy to offer exchanges after your item has been inspected and approved. Exchanges are only accepted on non liquid items. The item must remain unused and unopened, in its original condition, and in its original packaging.
I Put the Wrong Address
If you do happen to put the wrong address and you haven't received a shipping confirmation, please contact us as soon as possible by sending an email to info@stative.co, a dm on our instagram @stative.co or using our contact system on the site. For any concerns you may have regarding the shipment of your order, please contact the postal service or your international post. Before confirming your order, please double check your address. You will be notified that the package will be returned to Stative if the address on the package is inaccurate in which you will have to repay for shipping with the correct address.
I ordered the wrong products
In the event that you place an order for the wrong products (before you receive your shipping confirmation email with tracking number), you should notify us as soon as possible by sending an email to info@stative.co, a dm to our instagram @stative.co or using our contact system on the site.
Duties, Taxes, Customs & Other Fees
Taxes and duties may apply to international orders. It is your responsibility to check the duties and taxes regulations of the shipping destination country. If there are any import duties, taxes or other fees that have to be paid, they are also your responsibility.
Any customs-related fees that you may incur are not the responsibility of Stative, nor can we provide any specific advice about them. The import office at your local government can provide specific information.
I didn't get my order
You must file a claim with the postal service if your package was marked as delivered but you did not receive it. As a result of high shipment volumes, the delivery may have been pushed to the next business day. Stative is not responsible for packages that are lost or stolen once they have been shipped out.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@stative.co
Other inquiries? Let's chat.
Please email us at info@stative.co